Customer Service

 

Shipping & Delivery

We strive to ship your products as soon as humanly possible.  Generally speaking, orders received before 1:00 PM, Monday-Friday (PST) will be shipped that same day.  If an order qualifies for Free Shipping, shipping times may vary from 3-10 business days domestically and longer if shipped internationally.

Fedex Shipping We ship via FedEx (Federal Express) for Ground, 2Day*, and Standard Overnight*.  Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.

*FedEx 2Day & FedEx Standard Overnight orders received after 1pm (PST) will be processed the following work day.

FedEx Standard Overnight (SO): This U.S. domestic service provides delivery by 3 p.m. the next business day to most U.S. addresses, by 4:30 p.m. to rural areas, and by 8 p.m. to residences.

FedEx 2Day: FedEx 2Day is a cost-saving parcel service available to customers who do not need overnight speed but want consistent 2-day transit times by 4:30 p.m. to most areas in the U.S.

FedEx Ground Service: FedEx Ground provides guaranteed, day-definite delivery to every business address in the U.S.  Transit times: 1 - 5 business days within the U.S. (3 - 7 days to, from, and within Alaska/Hawaii).   View Service Map

FedEx SmartPost Shipping

FedEx SmartPost is a shipping service that utilizes the U.S. Postal Service® (USPS) for final delivery. View Service Map  Delivery times are as follows: 

Contiguous US: 5-10 business days.

Alaska & Hawaii: 17-21 business days

APO/FPO: 2-6 weeks.

International Shipping

Wen use FedEx for all International shipping that originates from the United States.  The cost of shipping is calculated automatically at checkout, and is based on weight and location, it also includes all duties and taxes that may be applicable.  Before you submit your order, you are able to view these shipping charges at checkout.

APO Addresses

Using FedEx SmartPost we are able to ship to military addresses, please allow 206 weeks for delivery.

Privacy & Security
PRIVACY POLICY
Last updated:  September 12, 2015

Standard Technical Merchandise Pty Ltd (STM) respects your privacy. The following Privacy Policy describes what information we may collect from you, how we collect that information, how we use that information, and the choices you have regarding your information. By using our website, mobile applications, or providing information to us in other ways, you agree to be bound by this Privacy Policy.
 
This Privacy Policy may be updated from time to time. Please check back periodically for further updates and changes. The most updated version will be the one that is available on this website.

WHAT INFORMATION IS COLLECTED AND STORED
 
Information You Provide
 
We collect and store information that you provide to us through our websites, through our customer service representatives, at events, through mobile applications, through marketing efforts, including contests, sweepstakes and events, and through third parties, or any other way we interact with you.

You may choose not to provide certain information, but then you might not be able to take advantage of certain capabilities of this website, our mobile applications or other services we may offer.  For example, you must provide certain personal information in order to place an order or to register for an account on or through this website.

We may request, collect and store some or all of the following types of personal information: name, billing address, shipping address, e-mail address, telephone number, financial and payment information, such as credit card number and expiration date, gender, personal interests, birthday, information about a third party you provide when we ship an order. We may also maintain a record of your product interest and purchases.  

If you access our website or mobile applications with your log-in credentials from a social networking site (e.g. Facebook, Pinterest, or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this to the information we have already collected from you via other interactions.
 
When you download or use our mobile applications, we may receive information about your location and your mobile device. We may use this information to provide you with location-based services like local store information, search results, and other personalized content. Most mobile devices allow users to disable location services by using controls located in the device's settings menu. If you have questions about how to disable your device's location services, please contact your mobile service carrier or your device manufacturer.

Automatically Collected Information

We collect and store certain other non-personally identifiable information automatically whenever you interact with us. For example, we may collect your Internet Protocol (IP) address and browser information and reference site domain name when you visit this website and analyze this data for preferences, trends, and site usage statistics.
 
We may also collect information by using cookies, web beacons, and related technologies in order to analyze and understand how the website is used and to enhance your visits to the website. For example, we may use cookies and related technologies to: (i) customize account pages for you, (ii) track user visits and account features, (iii) determine what features and pages are most frequently requested or visited, and (iv) save your password so you do not have to provide it each time you visit the website.
 
"Cookies" are small text files that a website sends to a user's hard drive through the browser for data storage. Most browsers accept cookies automatically but allow you to disable them. By disabling or otherwise rejecting cookies, you may not be able to take full advantage of all offerings on this website. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this website.
 
We use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These companies use tracking technologies (including cookies and pixel tags) to collect non-identifiable information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing of our website (remarketing) on our behalf and on behalf of other advertisers across the Internet. We use third-party audience data (such as age, gender, and interests) to better understand and advertise to audiences that visit our website. We do not use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.  
 
Our websites currently do not have a mechanism to recognize “Do Not Track” signals, but several of the third-party companies who utilize these cookies or beacons enable you to opt out of this advertising. If you wish to opt out of receiving this third-party interest-based advertising, you may obtain more information here. Please note this does not opt you out of receiving marketing communications from us. In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the "click-through." You may avoid having this information collected by not clicking on URL links in our e-mail communications.
 

HOW THIS INFORMATION IS USED
 
We use the personal information we collect to conduct our business, communicate with you, and provide great products, services, and experiences. We or third-party service providers we engage may use the information to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, to respond to your comments, questions or complaints, to personalize your experiences, to analyze your preferences and shopping habits, to analyze trends and statistics, to administer and fulfill our contests and other promotions, to analyze and improve the website and our products and services, and to send you marketing communications and other information regarding our products, services, marketing, or special events. We also use your information for business purposes such as security, payment processing, analytics, operations, fraud detection, reporting, making back-ups, and legal compliance.
 
You always have the choice not to receive marketing communications. For instructions on opting out of those communications, please see the section entitled “How to indicate whether or not you want to receive promotional communications.” below.
 
We display personal testimonials/reviews of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@stmbags.com
 
HOW INFORMATION IS SHARED

Except with your consent or as described in this Privacy Policy, we do not sell, rent, or share with third parties any of your personal information.

We may share personal information with certain third parties that perform services on our behalf. The services provided by those third parties may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfillment, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose personal information you provide to us on or through this website for any purpose other than to perform the services designated by us.

We may share personal information with a third party if we are required by law to disclose that personal information. For example, we may be required to disclose personal information to respond to a subpoena, court order, or other legal process. We may also disclose this information in response to a law enforcement agency's request, or where we believe it is necessary to investigate or address unlawful acts or acts that may endanger the health or safety of a consumer or the general public, to verify or enforce compliance with the terms of use and policies that govern our website or as otherwise required or permitted by law. In addition, the personal information you provide to us may be transferred as an asset in connection with a merger or sale involving all or part of STM or as part of a corporate reorganization, or other change of control.
 
CHILDREN UNDER 13
 
We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13 you should not provide any personal information to us and you should use this website only with the involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided personal information on or through the website, please contact us as set forth below under "Contact Us Regarding This Privacy Policy"

STEPS THAT ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE
 
The security of your information is important to us. We have instituted security procedures and measures to protect our servers and networks that store personal information. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) should change your password frequently. If you wish to cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact us as set forth below under "Contact Us Regarding This Privacy Policy"

HOW TO CORRECT AND UPDATE PERSONAL INFORMATION
 
You may access, correct and update certain personal information that you have provided to us by clicking on the "My Account" area of this website and following the instructions set forth therein or by contacting us with your request as set forth below under "Contact Us Regarding This Privacy Policy"

We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities and for archival and record retention purposes. We will store personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. You may find out more details regarding this Privacy Policy by contacting us as provided below under "Contact Us Regarding This Privacy Policy"


HOW TO INDICATE WHETHER OR NOT YOU WANT TO RECEIVE PROMOTIONAL COMMUNICATIONS
 
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or click on the "My Account" area of this website, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. If you have not established an account but have instead signed-up for our e-mail list, you will be able to change your e-mail preferences by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. Please note that removal of personal information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.

If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the website.

LINKS TO OR FROM ANOTHER WEBSITE
 
This website may contain links to or from websites to which this Privacy Policy does not apply ("Linked Websites"). Please be advised that the practices described in this Privacy Policy do not reflect the practices regarding information collection, use and disclosure of Linked Websites or the owners or operators of those Linked Websites. Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.

CONTACT US REGARDING THIS PRIVACY POLICY
 
If you have any questions or concerns regarding your privacy or the Privacy Policy you can send a request with your concerns or any further questions to us by using the contact information provided below:

UNITED STATES
STM BAGS, LLC
12840 Danielson Court, Suite B/C
Poway, CA 92064
Phone:858-391-0061
Fax: 858-391-0063
Email: info@stmbags.com
Postal Address:  PO BOX 722654, San Diego, CA 92172-2654

AUSTRALIA
STM (Standard Technical Merchandise Pty Ltd)
Unit 21, 34-36 Ralph St.
Alexandria, NSW 2015
Phone: + 61 2 8338 0222
Fax:  + 61 2 8338 0911
Email: info@stmbags.com.au
Postal Address:  PO BOX 7005, Alexandria NSW 2015

RESIDENTS OF CALIFORNIA
 
California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
 
By Email: info@stmbags.com
Subject:  Privacy Policy Questions
Attn:  STM Customer Service

STM BAGS, LLC
Postal Address:  PO BOX 722654, San Diego, CA 92172-2654
Phone:858-391-0061
Fax: 858-391-0063
Email: info@stmbags.com

INTERNATIONAL USERS

Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States, and allow STM to use and collect your personal information in accordance with this Privacy Policy.

Warranty and Returns
STM offers a product lifetime warranty for bags, specifically any product that is sewn and designed to carry and hold multiple device types, to the original purchaser that our bags are free from defect in materials and workmanship. If, after inspection, we find that the product is defective, we will repair or replace it without charge. STM reserves the right to repair or replace with the same or similar product that is current to our line.

STM’s warranty for cases is for a period of three years.  Cases from STM are products that contain a molded plastic component designed for a specific form factor such as a tablet, smartphone, or laptop and are warrantied against defects in materials and workmanship for a period of three (3) years from the date of original purchase. If a defect arises and a valid claim is received by STM within the warranty period of three years, STM will repair or exchange the case with an equivalent product.

STM warrants the repaired or replacement product provided against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days.

You may not qualify for warranty replacement or repair if your bag or case is affected by accidental damage, misuse, improper care or alteration, animal attack, or the natural breakdown of materials that may occur after extended use of the product. This warranty also excludes claims for incidental or consequential loss.

If the product is found to be defective, STM’s only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the STM product. STM shall have no liability or responsibility to the purchaser or any other person.for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

All warranty returns must be sent to STM at the purchaser’s expense with a copy of the purchase receipt. We cannot process your warranty until we receive your product.

The warranty for product used for a specific purpose may vary. If this is the case, details will be indicated on the product packaging. Promotion/branded products are not covered by this warranty.

To make a warranty claim, please fill out our Return Authorisation online form.

Except for the express warranty stated above, STM makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose.

All STM designs and concepts are the intellectual property of Standard Technical Merchandise.

The bag or case you purchased is only part of keeping your digital device safe from damage. Its not a substitute for improper care, abuse or accidents related to your STM product. Your STM product may mitigate damage to your device and its data if dropped but it will not prevent damage in all situations. Please ensure that you take all necessary steps to prevent loss of data and/or damage by proper care of your bag or case. We highly recommend a regular back up of your data.
 
Ordering
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Payment, Pricing & Promotions
Viewing Orders
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Updating Account Information
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